Extended service agreement - parts and labor - 1 year ¦ Technical support - phone consulting - 1 year - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Technical support - e-mail consulting - 1 year - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Technical support - web support - 1 year - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Product info support - web knowledge base access - 1 year ¦ Training - 1 year ¦ New releases update - 1 year