Extended service agreement - parts and labor - 3 years ¦ Technical support - phone consulting - 3 years - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Technical support - e-mail consulting - 3 years - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Technical support - web support - 3 years - availability: 17 hours a day (3:00 AM - 8:00 PM) / Monday-Friday ¦ Product info support - web knowledge base access - 3 years ¦ Training - 3 years ¦ New releases update - 3 years