(Add-On to Core) - Subscription license (2 years) + VMware Production Support for Cloud Products - 10 concurrent users - hosted - SPP, HPP - annual fee
| Main Specifications | |
|---|---|
| Product Description | VMware Advanced Monitoring powered by ControlUp DX (SaaS) Add-on to Horizon/Horizon Apps (Term/Perpetual) or Horizon/Horizon Apps Subscription (SaaS) - (Add-On to Core) - subscription license (2 years) + VMware Production Support for Cloud Products - 10 concurrent users |
| Product Type | Subscription license - 2 years |
| Category | Online & appliance based services - remote monitoring & management |
| Installation Type | Hosted - DaaS |
| License Qty | 10 concurrent users |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
| Bundled Support | VMware Production Support for Cloud Products |
| Licensing Details | Annual fee |
| Service & Support | New releases update |
| General | |
| Category | Online & appliance based services - remote monitoring & management |
| Product Type | Subscription license - 2 years |
| Installation Type | Hosted - DaaS |
| Bundled Support | VMware Production Support for Cloud Products |
| Service & Support | |
| Type | Emergency phone consulting - 2 years / 12 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 12 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 12 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 12 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 2 years / 12 contacts ¦ Web knowledge base access - 2 years ¦ Web support - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years ¦ Technical support - 2 years - severity critical |
| Licensing | |
| License Qty | 10 concurrent users |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
| Details | Annual fee |