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VMware RemoteHelp Plus
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Main Specifications
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Product Description
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VMware RemoteHelp Plus - Shared Cloud - subscription license (1 year) + VMware Production Support for Cloud Products - 1 user
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Product Type
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Subscription license - 1 year
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Category
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Business applications - technical support & helpdesk software
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Installation Type
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Hosted - SaaS
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License Qty
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1 user
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Bundled Support
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VMware Production Support for Cloud Products
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Licensing Details
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Monthly fee
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Service & Support
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Technical support
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General
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Category
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Business applications - technical support & helpdesk software
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Product Type
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Subscription license - 1 year
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Installation Type
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Hosted - SaaS
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Bundled Support
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VMware Production Support for Cloud Products
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Service & Support
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Type
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Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - severity critical
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Licensing
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License Qty
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1 user
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Details
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Monthly fee
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