Shared Cloud - Subscription license (2 years) + VMware Production Support for Cloud Products - 1 user - hosted - monthly fee
| Main Specifications | |
|---|---|
| Product Description | VMware RemoteHelp Plus - Shared Cloud - subscription license (2 years) + VMware Production Support for Cloud Products - 1 user |
| Product Type | Subscription license - 2 years |
| Category | Business applications - technical support & helpdesk software |
| Installation Type | Hosted - SaaS |
| License Qty | 1 user |
| Bundled Support | VMware Production Support for Cloud Products |
| Licensing Details | Monthly fee |
| Service & Support | Technical support |
| General | |
| Category | Business applications - technical support & helpdesk software |
| Product Type | Subscription license - 2 years |
| Installation Type | Hosted - SaaS |
| Bundled Support | VMware Production Support for Cloud Products |
| Service & Support | |
| Type | Emergency phone consulting - 2 years / 12 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years / 12 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years / 12 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years / 12 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 2 years ¦ E-mail consulting - 2 years ¦ Web knowledge base access - 2 years ¦ New releases update - 2 years ¦ Remote monitoring - 2 years ¦ Technical support - 2 years - severity critical |
| Licensing | |
| License Qty | 1 user |
| Details | Monthly fee |