Extended service agreement - parts and labor - 4 years (years: 2nd - 5th) - on-site - 10x5 - response time: NBD - DISTI
| Main Specifications | |
|---|---|
| Product Description | Dell Upgrade from 1Y ProSupport to 5Y ProSupport - extended service agreement - 4 years - years: 2nd - 5th - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Pricing Type | DISTI |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Pricing Type | DISTI |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday |